Privacy Policy

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Last updated: 19/05/25

At Nova (www.novadashboard.co.uk), we are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our products or services, or interact with us in any way.

Nova is a provider of energy monitoring and data visualisation software solutions. For the purposes of data protection laws, we are the “data controller” of any personal information provided to us.

If you have any questions or concerns about this Privacy Policy or how we process your data, you can contact us at info@novadashboard.co.uk

We may collect and process the following types of personal data:

• Contact information: Name, email address, company name, phone number.
   
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
   
• Usage data: Information about how you use our website, software, or services.
   
• Licensing information: Host IDs and license registration details.
   
• Correspondence: Records of any communication between you and Nova.
   

We collect your data in the following ways:

• When you submit forms on our website.
   
• When you create or activate a product license.
   
• When you contact us via email or phone.
   
• Through automated technologies such as cookies and analytics tracking.
   

We use your personal data for the following purposes:

• To provide and maintain our products and services.
   
• To register and activate software licenses.
   
• To respond to enquiries and provide customer support.
   
• To improve our website and user experience.
   
• To comply with legal obligations and enforce our terms.
   

We do not sell, rent, or trade your personal information to third parties.

We process your personal data based on one or more of the following legal grounds:

• Your consent.
   
• Performance of a contract.
   
• Compliance with a legal obligation.
   
• Legitimate interests pursued by Nova (e.g., improving services, preventing fraud).
   

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Under data protection laws, you have the following rights:

• The right to access the personal data we hold about you.
   
• The right to request correction of inaccurate or incomplete data.
   
• The right to request erasure of your data.
   
• The right to object to or restrict processing.
   
• The right to data portability.
   
• The right to withdraw consent at any time.
   

To exercise any of these rights, please contact us at info@novadashboard.co.uk.

Our website uses cookies to enhance user experience and collect usage data. You can control or disable cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be noted above. Continued use of our website or services constitutes your acceptance of the updated policy.

For further information or to submit a complaint, you may also contact the UK Information Commissioner’s Office (ICO): www.ico.org.uk